Have a question about our products, practices or something else?
We've answered your most common queries below.
Shipping and Returns
Can I return or exchange products?
Due to hygiene reasons we unfortunately can’t accept returns or exchanges except in the case of faulty or damaged goods. If you have a problem we’ll always try to make it right!
(If you'd like to try before committing to a full size, we usually have minis available. If you can’t see them online contact us and we can let you know when we expect them to be back in stock.)
How much does shipping cost?
Within Australia shipping for orders over $60 is free. Shipping for orders under $60 is $6.
Which countries do you ship to?
Currently we ship within Australia and to New Zealand. Soon we will be adding international shipping, you can sign up to our mailing list to find out when this option becomes available.
How long will my order take to arrive?
Due to the handmade nature of our products, it can sometimes take a few days before your item is shipped. After your items are picked up by our courier, you will receive tracking information via the email address you entered at checkout. If you don't receive this email and are wondering where your package is, please feel free to contact us and we can check on it for you.
Can you ship my order without any plastic?
We ship all of our orders without any plastic! We use shredded recycled paper kraft paper tape, and recycled / recyclable satchels and boxes.
Products and Ingredients
Are your products cruelty-free?
All of our products are cruelty-free. They never have been and never will be tested on animals. We are certified cruelty-free and vegan by PETA via their Beauty Without Bunnies program.
Are your products suitable for vegans?
All of our products are 100% free of animal derived ingredients, and it's going to stay that way! We are certified cruelty-free and vegan by PETA via their Beauty Without Bunnies program.
Are your products natural?
All of our ingredients are naturally derived or nature identical.
Are your products safe for breastfeeding and pregnant women?
If you are pregnant or breastfeeding, please consult a doctor before using any products containing essential oils.
Our Nada deodorant, all shampoos and all body washes and the Coconut Vanilla Elsewhere wash are free from essential oils.
Are your products safe for people with allergies?
We have the full ingredients listed on the 'ingredients' tab on each product page. If you have an allergy please consult these lists before purchase.
If you have a severe nut allergy we would not recommend our products due to the small risk of cross contamination.
Please perform a skin test before using our products if you have any sensitivities.
Are your products Australian Made?
Yes, all of our products are handmade by us on beautiful Tamborine Mountain in the Gold Coast Hinterland. We are also members of the Australian Made Campaign.